Call Tower experienced a notice incident on March 28, 2024 affecting Microsoft 365 and Microsoft Teams - Direct Routing and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Microsoft 365Microsoft Teams - Direct RoutingMicrosoft Operator Connect
Update timeline
- resolved Mar 28, 2024, 01:43 PM UTC
Microsoft indicated a network routing change through their infrastructure caused inbound and outbound calls to fail starting at 5:50 AM MDT. They have corrected the issue as of 6:20 AM MDT and are monitoring. Additional details can be found by your Microsoft 365 Admin under Service Health, and TM760143. We will be closing all related cases shortly. If you continue to experience issues, please submit a ticket to [email protected] or call 1-800-347-5444.