Call Tower experienced a notice incident on April 1, 2024 affecting Skype for Business - Voice and Clarity Connect and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2024, 05:03 PM UTC
CallTower customers may have experienced a brief interruption in services, which are currently up and running. CallTower Engineers are investigating the cause of the interruption. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
- resolved Apr 01, 2024, 08:30 PM UTC
The brief interruption issue is considered resolved and the associated cases will be closed out. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.