Call Tower incident

CT Cloud SIP Outbound Calls Ringing Fast Busy

Major Resolved View vendor source →

Call Tower experienced a major incident on April 23, 2024 affecting CT Cloud SIP, lasting 22h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2024, 06:08 PM UTC
Resolved
Apr 24, 2024, 04:41 PM UTC
Duration
22h 32m
Detected by Pingoru
Apr 23, 2024, 06:08 PM UTC

Affected components

CT Cloud SIP

Update timeline

  1. investigating Apr 23, 2024, 06:08 PM UTC

    CallTower support is investigating multiple reports of CT Cloud SIP customer reporting outbound calls ringing fast busy but has not identified/confirmed there is an issue on our network or with our services. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

  2. monitoring Apr 23, 2024, 06:52 PM UTC

    CallTower Engineering has taken steps to mitigate the issue. Several CallTower customers have confirmed the issue to be resolved. CallTower will continue to monitor the issue. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

  3. monitoring Apr 23, 2024, 07:42 PM UTC

    CallTower Engineering and Support continue to monitor the issue. CallTower Support has not had any new or further reports of the issue. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise.

  4. monitoring Apr 23, 2024, 08:52 PM UTC

    CallTower Engineering and Support continue to monitor the issue. CallTower Support continues to not receive any further reports of the issue. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise.

  5. monitoring Apr 23, 2024, 10:57 PM UTC

    CallTower Engineering and Support continue to monitor the issue. CallTower Support continues to not receive any further reports of the issue. CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com tomorrow early morning, unless identified otherwise.

  6. resolved Apr 24, 2024, 04:41 PM UTC

    The issue with CT Cloud SIP outbound calls ringing fast busy is considered resolved and all associated cases will be closed out. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.