Call Tower incident

Unable to Process Operator Connect DID Orders

Notice Resolved View vendor source →

Call Tower experienced a notice incident on May 30, 2024 affecting Microsoft Operator Connect, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
May 30, 2024, 10:18 PM UTC
Resolved
May 31, 2024, 01:23 AM UTC
Duration
3h 5m
Detected by Pingoru
May 30, 2024, 10:18 PM UTC

Affected components

Microsoft Operator Connect

Update timeline

  1. investigating May 30, 2024, 10:18 PM UTC

    We are investigating an issue affecting Teams Operator Connect customers attempting to upload numbers in CallTower Connect. CallTower has also opened a case with Operator Connect support. *CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

  2. investigating May 30, 2024, 11:40 PM UTC

    CallTower continues to work with Microsoft Operator Connect Support on the issue impacting the upload of Operator Connect numbers through CallTower Connect. This issue does not affect numbers that are already provisioned. We ask that customers experiencing the issue open a case with [email protected]. *CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation.

  3. resolved May 31, 2024, 01:23 AM UTC

    Microsoft is reporting that the issue has been resolved. CallTower is able to validate through testing that the issue is no longer occurring. CallTower will be closing this master case and all associated cases.