Call Tower experienced a minor incident on July 9, 2024 affecting Intermedia, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2024, 01:25 PM UTC
CallTower is investigating reports of users having trouble logging into the Intermedia Contact Center application. Intermedia has acknowledged and issue and are working to resolve. CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
- resolved Jul 09, 2024, 03:24 PM UTC
Intermedia has applied a fix for the issue affecting users logging into the CCA application and report that the issue is now resolved. CallTower has confirmed with some affected customers that the login issue has been resolved. CallTower will be closing this master case and all associated cases.