Call Tower incident
Webex Calling customers experiencing intermittent outbound call failure
Call Tower experienced a major incident on August 26, 2024 affecting Cisco Webex Calling, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2024, 02:18 PM UTC
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise
- resolved Aug 26, 2024, 02:29 PM UTC
Service should be restored at this time. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.