Call Tower incident

Intermedia Contact Center - Issues Making Outbound Calls

Major Resolved View vendor source →

Call Tower experienced a major incident on February 5, 2025 affecting Intermedia, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2025, 02:23 PM UTC
Resolved
Feb 05, 2025, 03:24 PM UTC
Duration
1h 1m
Detected by Pingoru
Feb 05, 2025, 02:23 PM UTC

Affected components

Intermedia

Update timeline

  1. investigating Feb 05, 2025, 02:23 PM UTC

    CallTower is investigating reports of issues making outbound calls through the Intermedia contact center. Users report that the application gets stuck on the dial-out screen and is receiving a 55102 error. We have engaged Intermedia to assist in finding a resolution. *CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

  2. investigating Feb 05, 2025, 03:04 PM UTC

    CallTower engineers continue to urgently investigate the issues affecting outbound calling through Intermedia contact center. We have this issue at our highest priority. *CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to [email protected]. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

  3. resolved Feb 05, 2025, 03:24 PM UTC

    CallTower has identified the issue affecting outbound calling through Intermedia contact center. We have implemented a change and have confirmed that calls are again working as expected. CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.