Calibre incident

Snapshot failures in several regions

Minor Resolved View vendor source →

Calibre experienced a minor incident on July 30, 2020 affecting Sydney and São Paulo and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2020, 03:40 AM UTC
Resolved
Jul 30, 2020, 06:37 AM UTC
Duration
2h 56m
Detected by Pingoru
Jul 30, 2020, 03:40 AM UTC

Affected components

SydneySão PauloCanadaFrankfurtLondonIrelandMumbaiTokyoSeoulSingapore

Update timeline

  1. investigating Jul 30, 2020, 03:40 AM UTC

    We are currently investigating test failures and delays in selected regions. You might experience some Snapshots being marked as "failed" or results being delayed. We will provide more information as soon as it’s available.

  2. investigating Jul 30, 2020, 03:44 AM UTC

    We have narrowed down Snapshot issues to two Test Agent regions: London and North Virginia. We're continuing to investigate for the root cause and a solution.

  3. monitoring Jul 30, 2020, 04:25 AM UTC

    We have implemented a fix and are monitoring Snapshot completion rates.

  4. resolved Jul 30, 2020, 06:37 AM UTC

    All Test Agent regions are now fully operational.