Calibre incident

Application is not accessible

Major Resolved View vendor source →

Calibre experienced a major incident on November 4, 2020 affecting Application, lasting 5h 13m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2020, 01:44 AM UTC
Resolved
Nov 04, 2020, 06:57 AM UTC
Duration
5h 13m
Detected by Pingoru
Nov 04, 2020, 01:44 AM UTC

Affected components

Application

Update timeline

  1. investigating Nov 04, 2020, 01:44 AM UTC

    We are currently investigating an issue with the Calibre application (interface) not being accessible. Testing is NOT affected and running without issues. We will provide more information as soon as it’s available.

  2. identified Nov 04, 2020, 06:30 AM UTC

    The application interface is again accessible with the exception of users logging in with SAML (SSO). Again, testing is not affected. We continue working on full issue resolution. Thank you for your patience!

  3. resolved Nov 04, 2020, 06:57 AM UTC

    This incident has been resolved.