CaliberMind incident

Data Pipeline Issue

Major Resolved View vendor source →

CaliberMind experienced a major incident on April 28, 2022 affecting Dashboard UI and CM Pipeline and 1 more component, lasting 20h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2022, 04:24 PM UTC
Resolved
Apr 29, 2022, 12:57 PM UTC
Duration
20h 32m
Detected by Pingoru
Apr 28, 2022, 04:24 PM UTC

Affected components

Dashboard UICM PipelineInsights Reporting

Update timeline

  1. investigating Apr 28, 2022, 04:24 PM UTC

    We are aware of an issue affecting the CaliberMind data pipeline. The result is that certain values in our reporting may be misrepresented. Our engineering team is currently working on identifying and resolving the issue. Updates will be provided as they become available.

  2. identified Apr 28, 2022, 05:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 28, 2022, 08:22 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 28, 2022, 09:35 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Apr 28, 2022, 09:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Apr 28, 2022, 11:15 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Apr 29, 2022, 12:57 PM UTC

    This incident has been resolved.