Cakey Bot incident

Networking Issues

Notice Resolved View vendor source →

Cakey Bot experienced a notice incident on April 27, 2022 affecting Cakey Bot and Web Dashboard and 1 more component, lasting 5d 7h. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2022, 04:05 PM UTC
Resolved
May 02, 2022, 11:10 PM UTC
Duration
5d 7h
Detected by Pingoru
Apr 27, 2022, 04:05 PM UTC

Affected components

Cakey BotWeb DashboardCakey Bot 2Internal APICakey Bot 3Cakey Bot 4Cakey Bot 5

Update timeline

  1. investigating Apr 27, 2022, 04:05 PM UTC

    We are having network issues with our host. Commands and other features in Cakey Bot may be partially or fully unavailable until this is resolved. I have opened a support ticket with our host. I'll update this message with more information as I get it.

  2. investigating Apr 27, 2022, 04:49 PM UTC

    Cakey Bot's token has been force reset by Discord and is currently fully offline.

  3. investigating Apr 27, 2022, 04:50 PM UTC

    We are continuing to investigate this issue.

  4. identified Apr 27, 2022, 04:55 PM UTC

    The issue seems to be partially related to an issue with our IPv6 routing. We are looking into the issue further.

  5. identified Apr 28, 2022, 01:01 AM UTC

    We are still encountering issues with connecting to Discord with the main Cakey Bot. All premium music bots are fully functional.

  6. identified Apr 28, 2022, 02:08 AM UTC

    We have located the source of the issue and are working on a fix.

  7. identified Apr 28, 2022, 02:52 AM UTC

    We have implemented a partial fix that should allow Cakey Bot to be usable. however, some functionality is currently disabled while we test it further. These disabled components include Auto Mod & audit Logging.

  8. monitoring Apr 29, 2022, 03:39 AM UTC

    We have identified the main cause of the issues and are currently testing a fix.

  9. monitoring Apr 29, 2022, 04:04 AM UTC

    The issue involves accessing internal and external APIs, as such, some commands or features that make use of these APIs are currently disabled. Though most bot functionality has been restored. Some of the disabled behaviors include: Join Image Banners, Leave Image Banners, !query Command, & Analyze Images commands.

  10. resolved May 02, 2022, 11:10 PM UTC

    This incident has been resolved.