Cakemail Outage History

Type: Maintenance Duration: 2 hours and 49 minutes Affected Components: Cakemail Email Delivery Infrastructure Apr 8, 20:00:00 GMT+0 - Identified - We inform you of upcoming maintenance on our email sending infrastructure. **Expected interruption:** Up to 2 hours of intermittent service disruption within the 4-hour maintenance window. Please note that timing may vary slightly depending on the progress of the intervention. **Impact:** During this period, emails may be temporarily delayed and not sent from our infrastructure. Our teams will be closely monitoring the operation to ensure everything is restored as quickly as possible. If any unexpected issues arise, we will transition to an unplanned intervention to resolve them promptly. Apr 8, 20:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 8, 21:24:56 GMT+0 - Identified - We’ve completed the migration and are now closely monitoring the systems to ensure everything is operating as expected. Apr 8, 22:48:46 GMT+0 - Completed - Maintenance has completed successfully.

Type: Incident Duration: 3 days, 12 hours and 23 minutes Affected Components: Cakemail.com Mar 27, 03:15:37 GMT+0 - Investigating - Cakemail.com cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 30, 15:38:40 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 36 minutes Affected Components: Next-gen App, Cakemail.com, Cakemail Email Delivery Infrastructure, Classic App, Cakemail Tracking, Next-gen API, Classic API Mar 24, 12:56:19 GMT+0 - Investigating - Our team is actively working to resolve it as quickly as possible. We understand how important reliable delivery is, and we are treating this matter with the highest priority. Mar 24, 12:59:39 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 24, 13:32:36 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 40 minutes Affected Components: Next-gen API Mar 20, 13:18:48 GMT+0 - Investigating - We are currently investigating this incident. Mar 20, 13:58:59 GMT+0 - Resolved - This incident has been resolved.

Type: Incident Duration: 12 minutes Affected Components: Classic App Mar 20, 11:57:44 GMT+0 - Investigating - Cakemail Classic - Classic App cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 20, 12:09:20 GMT+0 - Resolved - Cakemail Classic - Classic App is now operational! This update was created by an automated monitoring service.

Type: Incident Duration: 4 minutes Affected Components: Cakemail Tracking Mar 19, 14:34:27 GMT+0 - Investigating - Cakemail Tracking cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 19, 14:38:39 GMT+0 - Resolved - Cakemail Tracking is now operational! This update was created by an automated monitoring service.

Type: Incident Duration: 5 minutes Affected Components: Next-gen API Mar 19, 14:34:02 GMT+0 - Investigating - Cakemail Next-gen - Next-gen API cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 19, 14:38:34 GMT+0 - Resolved - Cakemail Next-gen - Next-gen API is now operational! This update was created by an automated monitoring service.

Type: Incident Duration: 5 minutes Affected Components: Classic API Mar 19, 14:33:50 GMT+0 - Investigating - Cakemail Classic - Classic API cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 19, 14:38:29 GMT+0 - Resolved - Cakemail Classic - Classic API is now operational! This update was created by an automated monitoring service.

Type: Incident Duration: 21 hours and 34 minutes Affected Components: Classic App, Next-gen App, Email Designer, Email Designer, Next-gen API, Classic API, , , Cakemail Next-gen → Cakemail Classic → Feb 12, 13:34:29 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 12, 13:34:51 GMT+0 - Resolved - This incident has been resolved. Feb 11, 16:01:18 GMT+0 - Investigating - We are currently investigating reports of slower performance affecting some users. Our team is actively working to identify the root cause and will provide updates as soon as more information becomes available.