Butlr incident

Space Occupancy currently showing 0 on API and Dashboard

Minor Resolved View vendor source →

Butlr experienced a minor incident on April 24, 2023, lasting 21h 48m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2023, 05:57 PM UTC
Resolved
Apr 25, 2023, 03:46 PM UTC
Duration
21h 48m
Detected by Pingoru
Apr 24, 2023, 05:57 PM UTC

Update timeline

  1. identified Apr 24, 2023, 05:57 PM UTC

    We're currently experiencing issues with the space occupancy. Users querying for measurement: floor_occupancy or using the space level dashboard are impacted and our team is actively working to resolve this. The team is classifying the impact as minor, all data will be backfilled for customers. The issue has been identified and fix is being implemented. We will provide more details in as soon as more information becomes available.

  2. monitoring Apr 24, 2023, 06:08 PM UTC

    A fix has been implemented, we are monitoring the results. A backfill is currently underway.

  3. resolved Apr 25, 2023, 03:46 PM UTC

    This incident has been resolved.