Butlr incident

Service Alert: Performance Degradation in Timeseries Data Retrieval

Major Resolved View vendor source →

Butlr experienced a major incident on November 8, 2023, lasting 4h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2023, 08:18 PM UTC
Resolved
Nov 09, 2023, 01:05 AM UTC
Duration
4h 47m
Detected by Pingoru
Nov 08, 2023, 08:18 PM UTC

Update timeline

  1. identified Nov 08, 2023, 08:18 PM UTC

    We are currently experiencing latency and reduced performance with our Timeseries Provider. As a result, you may encounter delays or difficulties when accessing and pulling data. We apologize for any inconvenience this may cause and appreciate your patience. Please stay tuned to this page for updates and reach out to our support team if you have any immediate concerns.

  2. resolved Nov 09, 2023, 01:05 AM UTC

    Butlr experienced a read and write outage timeseries provider from Nov 8 04:04:40 UTC to Nov 8 08:41:40 UTC. All components are operational at this time. Butlr will perform maintenance to provide data back to the /reporting API for this timeframe.