Butlr experienced a major incident on April 9, 2025 affecting M2M Tokens and Butlr Dashboard, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 09, 2025, 02:57 PM UTC
Incident: API and Web Application Outage Status: Investigating Impact: Users may be unable to access the API and web application. We are currently experiencing a system outage affecting both our API and web platform. Our engineering team is actively investigating the root cause and working to resolve the issue as quickly as possible. We will provide an update every 30 minutes until the issue is resolved. Thank you for your patience and understanding.
- identified Apr 09, 2025, 03:12 PM UTC
We have identified the cause of the outage: a rate-limiting issue from a third-party service provider is currently impacting system performance. Our team is actively working with the provider to resolve the issue and restore full functionality as quickly as possible. We will continue to provide updates every 30 minutes until the issue is fully resolved. Thank you for your continued patience.
- monitoring Apr 09, 2025, 04:22 PM UTC
Incident: API and Web Application Outage Status: Monitoring Impact: Resolved The issue has been identified and resolved — service has been fully restored across both the API and web application. The root cause was a rate-limiting issue with a third-party service provider, which has since been addressed. Please note: all sensors continued to capture data during the downtime, and no data was lost. We are actively monitoring system performance to ensure continued stability. Thank you for your patience and understanding as we worked to resolve this issue.
- resolved Apr 09, 2025, 06:25 PM UTC
This incident has been resolved.