Butlr experienced a notice incident on August 28, 2025, lasting 1d. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 11, 2025, 02:19 AM UTC
Impacted Services: Voice, SMS, Data When Start: Thursday, August 28, 2025 07:38 UTC / Thursday, August 28, 2025, 2025 03:38 EDT (UTC-4) End: Thursday, August 28, 2025 09:29 UTC / Thursday, August 28, 2025, 2025 05:29 EDT (UTC-4) What Description: Since 07:38 UT our engineers have detected a service degradation affecting OMNI SIM Reach, Rush and KORE ESIM service types affecting Voice, Data and SMS. Our engineers are actively investigating the issue and will provide another update within 1 hour.
- postmortem Sep 11, 2025, 02:19 AM UTC
**UPDATE 1 2025-08-28 08:45 UTC / 2025-08-28 04:45 EDT \(UTC-4\)** : Our engineers observed a 50% drop in sessions on OmniSIM, with smaller declines across other impacted products. All APNs appear to be affected. We are continuing to monitor the situation closely, and signs of recovery are beginning to emerge. **RESOLUTION**: Our engineers have observed a recovery in session activity across affected services. The issue appears to be resolved, and systems are stabilizing. We will continue to monitor closely to ensure full restoration and maintain performance. \*\* BUTLR SERVICES IMPACTED IN APAC REGION.