Butlr incident

KORE Case CS0235025 - Service Degradation - OmniSIM - 2025-08-31

Notice Resolved View vendor source →

Butlr experienced a notice incident on August 31, 2025, lasting 20h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2025, 04:06 AM UTC
Resolved
Sep 01, 2025, 12:16 AM UTC
Duration
20h 10m
Detected by Pingoru
Aug 31, 2025, 04:06 AM UTC

Update timeline

  1. resolved Sep 02, 2025, 12:44 AM UTC

    Event: 3rd Party Vendor Scheduled Maintenance Impact: Degraded Kore SIM LTE service in APAC; Cellular Hive data impacted for approximately three hours from 04:06 UTC Impacted Services: Data When Start: Sunday, August 31, 2025 00:16 UTC / Saturday, August 30, 2025 20:16 EDT(UTC-4) End: Sunday, August 31, 2025 02:20 UTC / Saturday, August 30, 2025 22:20 EDT(UTC-4) What Description: As of 00:16 UTC, a data service degradation is impacting new network registrations of OmniSIM Reach,OmniSIM Rush and OmniSIM US service types. KORE Engineers are actively engaged and investigating the issue with high priority to restore normal functionality as soon as possible. Further updates will be shared as the situation develops.

  2. postmortem Sep 11, 2025, 02:15 AM UTC

    **RESOLUTION**: We identified an issue with one of our Radius servers and have successfully resolved it. All services have been fully restored and are operating normally.