Butlr incident

KORE Case CS0236589 - Service Degradation - OmniSIM US - 2025-09-09

Notice Resolved View vendor source →

Butlr experienced a notice incident on September 10, 2025, lasting –. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 03:22 PM UTC
Resolved
Sep 10, 2025, 03:22 PM UTC
Duration
–
Detected by Pingoru
Sep 10, 2025, 03:22 PM UTC

Update timeline

  1. resolved Sep 11, 2025, 02:13 AM UTC

    Impacted Services: Provisioning Impacted Services: Network registration, data, SMS and voice When Start: Tuesday, September 09, 2025 17:00 UTC / Tuesday, September 09, 2025 13:00 EDT (UTC-4) End: Wednesday, September 10, 2025 15:22 UTC / Wednesday, September 10, 2025 11:22 EDT (UTC-4) What Description: An issue might be preventing newly activated OmniSIM US from registering to networks has been detected and is being investigated. We strongly recommend not to activate new OmniSIM US physical SIMs or OmniSIM US profiles until the investigation is complete. Further updates will be shared as they become available. Resolution: Our engineering team worked closely with our vendor to identify and resolve an issue that may have prevented newly activated OmniSIM US and Reach SIMs from connecting to mobile networks. The service degradation is now resolved.

  2. postmortem Sep 11, 2025, 02:13 AM UTC

    Only impacted newly registered users. No impact to Butlr.