KORE Case CS0219698 - Service Degradation - KORE OmniSIM, eSIM Red and IOT eConnect - 2025-07-07

Update timeline

1. resolved Sep 11, 2025, 02:41 AM UTC

   Impacted Services: Data When Start: Monday, July 07, 2025 12:38 UTC / Monday, July 07, 2025 08:38 EDT (UTC-4) End: Monday, July 07, 2025 16:15 UTC / Monday, July 07, 2025 12:15 EDT (UTC-4) What Description: Since 12:38 UTC, we are experiencing issues with data connectivity with one of our third party carriers in the Netherlands. Customers roaming in the Netherlands might experience a degradation on data services while establishing new sessions. Our carrier partner is working on identifying the root cause and to restore the impacted services as soon as possible.

2. postmortem Sep 11, 2025, 02:42 AM UTC

   **RESOLUTION :**Traffic on the Vodafone network in the Netherlands has returned to normal. The local operator is reporting a resolution on their issue. At this time, device behavior is expected to return to normal and no longer be impacted. We are resolving the incident at this time. **UPDATE 1 2025-07-07 15:26 UTC /2025-07-07 11:26 EDT \(UTC-4\)** : The root cause of the data connectivity issues has been identified by our third party carrier. Their engineers are currently working on restoring the services with high priority. At this moment, customers will still experience a degradation on data services whilst roaming under Vodafone Netherlands. Our teams are currently monitoring the situation. We will provide another update in 1 hour or sooner once more information becomes available.