Butlr incident
KORE CS0236081 - Maintenance Overrun - OmniSIM - 2025-09-16
Butlr experienced a major incident on September 16, 2025 affecting 3rd Party Vendor LTE Service, lasting 11h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2025, 07:48 AM UTC
Impacted Services: Data When Start: Tuesday, September 16, 2025 08:40 UTC / Tuesday, September 16, 2025 04:40 EDT (UTC-4) End: Tuesday, September 16, 2025 11:15 UTC / Tuesday, September 16, 2025 07:15 EDT (UTC-4) What Description: We are currently experiencing a service degradation affecting data for OmniSIM customers. The issue began at approximately 08:40 UTC. We are working to resolve the issue and restore full service as quickly as possible. We will provide an update within the next hour or sooner if more information becomes available. We apologize for the inconvenience and appreciate your patience. RESOLUTION: As of 11:15 UTC, the issue is considered resolved. At this time, all devices should now be able to reconnect normally. We continue to monitor systems to ensure stability. UPDATE 1 2025-09-16 10:25 UTC / 2025-09-16 06:25 EDT (UTC-4): We are currently performing emergency network maintenance to address issues impacting Omni SIM sessions. Some customers may be experiencing session disruptions or difficulty maintaining connectivity. We apologize for the disruption and appreciate your patience while we work to resolve this matter. Another update will be provided in 2 hours or sooner once more information becomes available.
- resolved Sep 16, 2025, 07:16 PM UTC
This incident has been resolved.