Butlr incident

3rd Party LTE Vendor (KORE) Connectivity Issues – Impacting Limited Devices in Japan and Australia

Minor Resolved View vendor source →

Butlr experienced a minor incident on October 3, 2025 affecting 3rd Party Vendor LTE Service, lasting 14h 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2025, 01:48 AM UTC
Resolved
Oct 03, 2025, 04:12 PM UTC
Duration
14h 24m
Detected by Pingoru
Oct 03, 2025, 01:48 AM UTC

Affected components

3rd Party Vendor LTE Service

Update timeline

  1. investigating Oct 03, 2025, 01:48 AM UTC

    We are currently investigating degraded performance with our LTE vendor, KORE, which is affecting connectivity for approximately 5% of devices in Tokyo, Sydney, and Melbourne. Our team is actively working with the vendor to restore full service and will provide updates as more information becomes available.

  2. resolved Oct 03, 2025, 04:12 PM UTC

    This incident has been resolved.