Butlr incident

Algorithm Server Maintenance

Major Resolved View vendor source →

Butlr experienced a major incident on October 16, 2025, lasting –. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 02:30 AM UTC
Resolved
Oct 16, 2025, 02:30 AM UTC
Duration
–
Detected by Pingoru
Oct 16, 2025, 02:30 AM UTC

Update timeline

  1. resolved Oct 16, 2025, 08:10 AM UTC

    [Incident] Extended Algorithm Maintenance — Presence dashboards/APIs delayed Status: RESOLVED (Monitoring) Severity: Major | Regions: Global (impact primarily APAC, EMEA) | Components: Algorithm Server, Dashboard, Presence API Scheduled algorithm server maintenance intended for off-hours (EST) has been extended longer than expected, overlapping with APAC business hours. During this period, Presence dashboards and APIs showed delayed data refreshes. No data was lost; historical data will be fully backfilled.