Bustle experienced a major incident on June 1, 2023, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 01, 2023, 09:18 PM UTC
Currently one of our 3rd party tools has auto-updated and system is presenting as healthy, however unable to connect to our URL. Our emergency backup site is running www.beta.bustle.tech if you'd like to continue there whilst we restore our connection. Updates will follow shortly.
- resolved Jun 01, 2023, 10:39 PM UTC
Our primary Website and Apps are now running as normal. Can revert back to these from beta.bustle.tech.
- postmortem Jun 01, 2023, 10:40 PM UTC
Hi All, At midnight one of our internal workers automatically updated and interrupted our normal configuration to app.bustle.tech which meant users were unable to log in. Upon discovering this we provided our backup domain of beta.bustle.tech to ensure admin, operations and drivers could continue with daily work duties whilst the dev team reconfigured to handle the new update. By 6.20am all normal domains were back running and we have documented internally the issue that was created to input checks on this to avoid future instances. We apologise for any early morning calls from your staff or customers as an interruption to your daily operations. Bustle Tech