BuildPass experienced a minor incident on September 21, 2026 affecting Admin App and BuildPass API and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 21, 2026, 06:33 AM UTC
Status: Investigating We’re investigating an issue causing some BuildPass web pages, including worker inductions and Win & Pay, to load slowly or remain on the loading screen. Our team is investigating urgently. Some pages may eventually load, but access remains intermittent. We’re sorry for the disruption. We’ll provide another update within 30 minutes, or sooner if there is a significant change. Affected components Admin App (Degraded performance) BuildPass API (Degraded performance) Win/Pay (Degraded performance) Worker Web (Degraded performance)
- monitoring Sep 21, 2026, 06:41 AM UTC
Status: Monitoring Monitoring We’re seeing improvements in loading times and access across BuildPass web applications. We’re continuing to monitor stability and confirm that service is returning to normal. Some users may still experience slow loading. Thank you for your patience—we’ll provide another update within 30 minutes, or sooner if anything changes. Affected components Admin App (Operational) BuildPass API (Operational) Win/Pay (Operational) Worker Web (Operational)
- resolved Sep 21, 2026, 06:53 AM UTC
Status: Resolved Slow loading and intermittent access has resolved for now. We'll keep you posted if anything changes. Thanks for your patience! Affected components BuildPass API (Operational) Win/Pay (Operational) Worker Web (Operational) Admin App (Operational)