Buildkite incident

Increased latency and error rates

Minor Resolved View vendor source →

Buildkite experienced a minor incident on November 12, 2025 affecting Agent API, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 08:05 PM UTC
Resolved
Nov 12, 2025, 10:28 PM UTC
Duration
2h 23m
Detected by Pingoru
Nov 12, 2025, 08:05 PM UTC

Affected components

Agent API

Update timeline

  1. investigating Nov 12, 2025, 08:05 PM UTC

    We're observing increased latency and error rates for a subset of our customers. We're currently investigating and will provide status updates as they become available.

  2. investigating Nov 12, 2025, 08:23 PM UTC

    We’ve isolated a poorly performing backend system and are seeing a small improvement, and are now working on improving processing the backlog of log uploads.

  3. monitoring Nov 12, 2025, 08:34 PM UTC

    Latency has improved and we are continuing to monitor.

  4. resolved Nov 12, 2025, 10:28 PM UTC

    We believe the impact from the issue is over, but we will continue monitoring today.