Buildium experienced a critical incident on April 28, 2021 affecting Buildium Platform and Open API, lasting 4h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2021, 03:18 PM UTC
You may be experiencing slowness in Buildium. Our developers are investigating, and we expect any slow performance to be resolved shortly.
- investigating Apr 28, 2021, 03:19 PM UTC
We are continuing to investigate this issue.
- investigating Apr 28, 2021, 03:35 PM UTC
This issue is preventing users from accessing their accounts, and from logging into Buildium. We are treating this as a critical issue, and are working towards a resolution.
- investigating Apr 28, 2021, 03:54 PM UTC
This issue is also preventing users from accessing our API in addition to their accounts, and from logging into Buildium. We are treating this as a critical issue, and are working towards a resolution.
- investigating Apr 28, 2021, 04:33 PM UTC
Performance has improved slightly however we are still seeing slowness and continue to investigate.
- investigating Apr 28, 2021, 06:29 PM UTC
We are continuing to investigate the slowdown we are seeing in Buildium. This issue continues to prevent users from accessing their accounts, logging into Buildium, and our API. Both Manager and Resident Mobile app access have also been disabled. We are treating this as a critical issue, and are working towards a resolution.
- monitoring Apr 28, 2021, 07:08 PM UTC
Site performance has returned to normal and we will continue to monitor it.
- resolved Apr 28, 2021, 08:18 PM UTC
This incident has been resolved.