Buildium incident

Slowness in Buildium

Major Resolved View vendor source →

Buildium experienced a major incident on August 4, 2021 affecting Buildium Platform and Resident Center and 1 more component, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2021, 06:55 PM UTC
Resolved
Aug 04, 2021, 09:16 PM UTC
Duration
2h 20m
Detected by Pingoru
Aug 04, 2021, 06:55 PM UTC

Affected components

Buildium PlatformResident CenterOpen API

Update timeline

  1. investigating Aug 04, 2021, 06:55 PM UTC

    You may be experiencing slowness in Buildium. Our developers are investigating, and we expect any slow performance to be resolved shortly.

  2. investigating Aug 04, 2021, 07:01 PM UTC

    This issue may prevent some Buildium customers from accessing their accounts at all, while others might experience slowness. We are continuing to investigate this, and are working on getting it resolved as soon as possible.

  3. monitoring Aug 04, 2021, 08:18 PM UTC

    Site performance has returned to normal and we will continue to monitor it.

  4. resolved Aug 04, 2021, 09:16 PM UTC

    This incident has been resolved.