Buildium experienced a critical incident on August 26, 2021 affecting Phone support, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Phone support
Update timeline
- investigating Aug 26, 2021, 05:48 PM UTC
We are currently experiencing issues with our phone system. Please submit a support ticket by emailing [email protected]. We are actively working on a solution, thank you for your patience.
- identified Aug 26, 2021, 05:50 PM UTC
We are currently experiencing issues with our phone system. Please submit a support ticket by emailing [email protected]. We are actively working on a solution, thank you for your patience.
- monitoring Aug 26, 2021, 07:36 PM UTC
Our Phone system has returned to operational status, we will continue to monitor.
- resolved Aug 26, 2021, 08:25 PM UTC
Our phone support system is fully operational.