Buildium experienced a major incident on September 20, 2021 affecting Phone support, lasting 2h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2021, 03:02 PM UTC
Notice: We are currently experiencing issues with our phone system Provider. Please submit a support ticket by emailing [email protected]. We are actively working on a solution, thank you for your patience.
- identified Sep 20, 2021, 03:07 PM UTC
The issue has been identified. Mitigation steps are in progress. We will provide an update as soon as we have more details.
- identified Sep 20, 2021, 03:45 PM UTC
Update - We are continuing to work on a fix for our support phone issue. We will provide an update as soon as we have more details.
- identified Sep 20, 2021, 04:02 PM UTC
Update - We are able to observe some improvements, but some delay assigning Inbound calls to agents might still be noticed currently for a subset of customers.
- monitoring Sep 20, 2021, 04:38 PM UTC
We are seeing recovery to the phone systems. We will continue to monitor the situation.
- resolved Sep 20, 2021, 05:10 PM UTC
The issue has been fully resolved by our phone support provider.