Buildium experienced a major incident on May 21, 2021 affecting Buildium Platform and Open API, lasting 5h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2021, 03:37 PM UTC
You may be experiencing slowness in Buildium. Our developers are investigating, and we expect any slow performance to be resolved shortly.
- investigating May 21, 2021, 03:49 PM UTC
This issue is preventing some users from accessing their accounts, and from logging into Buildium or using the Buildium mobile app. We are treating this as a critical issue, and are working towards a resolution.
- investigating May 21, 2021, 07:01 PM UTC
We are continuing to investigate this issue. This issue is also preventing users from accessing our API. We are treating this as a critical issue, and are working towards a resolution. This issue is not affecting public sites or residents, and their ability to access their portal.
- monitoring May 21, 2021, 07:58 PM UTC
Site performance has returned to normal and we will continue to monitor it.
- resolved May 21, 2021, 09:11 PM UTC
This incident has been resolved.