Buildium incident

Delay in processing scheduled ACH and Credit Card payments

Minor Resolved View vendor source →

Buildium experienced a minor incident on March 1, 2024 affecting Online Payments, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2024, 02:34 PM UTC
Resolved
Mar 01, 2024, 06:47 PM UTC
Duration
4h 13m
Detected by Pingoru
Mar 01, 2024, 02:34 PM UTC

Affected components

Online Payments

Update timeline

  1. identified Mar 01, 2024, 02:34 PM UTC

    We are investigating a delay in resident payment processing; please do not resubmit a payment; the system is adding payments in the order that they were submitted. We expect this process to take two more hours to process these items.

  2. identified Mar 01, 2024, 04:12 PM UTC

    We are continuing to work on processing all remaining ACH and Credit Card Payments. We currently expect all scheduled payments to be processed in the next hour.

  3. identified Mar 01, 2024, 05:32 PM UTC

    We are continuing to work on processing remaining scheduled payments. We expect these payments to be processed in the next 30 minutes.

  4. monitoring Mar 01, 2024, 06:22 PM UTC

    All of the remaining scheduled ACH and Credit Card payments have been processed.

  5. resolved Mar 01, 2024, 06:47 PM UTC

    This incident has been resolved.