Buildium incident

Oops error, and some online payments are being declined

Minor Resolved View vendor source →

Buildium experienced a minor incident on May 31, 2024 affecting Online Payments, lasting 6h 33m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2024, 11:22 PM UTC
Resolved
Jun 01, 2024, 05:56 AM UTC
Duration
6h 33m
Detected by Pingoru
May 31, 2024, 11:22 PM UTC

Affected components

Online Payments

Update timeline

  1. identified May 31, 2024, 11:22 PM UTC

    We are aware some EFT transactions are encountering an "Oops" Error and being declined. Our team is actively investigating the cause. We apologize for any inconvenience and will update this message once resolved.

  2. resolved Jun 01, 2024, 05:56 AM UTC

    We believe the issue with EFT transactions encountering an 'Oops' error has been resolved. All transactions should now process normally. We apologize for any inconvenience this may have caused.