Buildium experienced a critical incident on September 25, 2024 affecting Buildium Platform and Resident Center and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Buildium PlatformResident CenterApplicant CenterOpen APIOnline Payments
Update timeline
- investigating Sep 25, 2024, 02:34 PM UTC
We are aware of an issue that is preventing users from accessing their Buildium accounts. Our engineers are working to restore service as soon as possible. We apologize for any inconvenience this may cause.
- monitoring Sep 25, 2024, 02:40 PM UTC
We were able to identify what caused this issue, and have implemented a fix. We will monitor our performance to ensure there are no lingering effects of the outage.
- resolved Sep 25, 2024, 03:09 PM UTC
This incident has been resolved.