Bugcrowd incident

Delays in processing inbound webhooks

Minor Resolved View vendor source →

Bugcrowd experienced a minor incident on July 4, 2024 affecting bugcrowd.com && tracker.bugcrowd.com, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 04, 2024, 10:20 AM UTC
Resolved
Jul 04, 2024, 11:28 AM UTC
Duration
1h 8m
Detected by Pingoru
Jul 04, 2024, 10:20 AM UTC

Affected components

bugcrowd.com && tracker.bugcrowd.com

Update timeline

  1. identified Jul 04, 2024, 10:20 AM UTC

    Monitoring has alerted us to an issue with incoming webhook processing. The issue with the backend service has been identified and we are taking steps to remediate it, but while this is occurring there will be delays in inbound webhook processing.

  2. monitoring Jul 04, 2024, 11:21 AM UTC

    The backend service that processes inbound webhooks has recovered, and is processing the backlog of webhook events.

  3. resolved Jul 04, 2024, 11:28 AM UTC

    Backlog processing has completed, systems have returned to normal.