Buffer experienced a minor incident on July 14, 2026 affecting Settings, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 12:17 PM UTC
Status: Investigating The Buffer Help Center (support.buffer.com) is currently experiencing issues and leading to a 404 page. We are investigating the cause and will provide updates here. Affected components Settings (Partial outage)
- identified Jul 14, 2026, 12:30 PM UTC
Status: Identified The third-party tool (HelpScout) that we use for our Help Center is experiencing issues with their Docs Site. We are seeing some pages begin to recover, and are keeping a close eye on their Status Page here: https://status.helpscout.com/. Affected components Settings (Partial outage)
- monitoring Jul 14, 2026, 12:54 PM UTC
Status: Monitoring The Help Center is loading as usual now. The third-party tool that we use for hosting it has updated their status page: https://status.helpscout.com/, and we’re continuing to watch for any remaining intermittent 404s while Help Scout validate their fix. Affected components Settings (Operational)
- identified Jul 14, 2026, 03:01 PM UTC
Status: Identified The third-party tool that hosts our Help Center site is continuing to experience intermittent issues loading. We will continue to monitor their Status Page: https://status.helpscout.com/ and provide updates here. Affected components Settings (Operational)
- monitoring Jul 14, 2026, 04:46 PM UTC
Status: Monitoring The Help Center is loading again. The third-party tool that we use for hosting it has updated their status page: https://status.helpscout.com/. We will continue monitoring and share updates here, too. Affected components Settings (Operational)
- resolved Jul 14, 2026, 07:18 PM UTC
Status: Resolved The Help Center issues have been resolved by the third-party app and is fully operational again. Thank you for your patience! Affected components Settings (Operational)