Buffer incident
Users are unable to access the billing page in their accounts
Buffer experienced a minor incident on September 2, 2026 affecting Settings, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2026, 06:30 AM UTC
Status: Investigating We’re investigating an issue preventing users from accessing the billing page in their Buffer accounts. We’re sorry for the trouble and will share an update as soon as we have more information. Affected components Settings (Partial outage)
- identified Sep 02, 2026, 07:19 AM UTC
Status: Identified We’ve identified the cause of the issue preventing users from accessing the billing page and are working on a fix. We’re sorry for the continued trouble and will share another update as soon as we have more information. Affected components Settings (Partial outage)
- identified Sep 02, 2026, 07:28 AM UTC
Status: Identified We’ve deployed a fix, and the billing page is now loading again. We’ll continue monitoring things for a little longer to ensure everything remains stable before resolving this incident. If you’re still experiencing any issues, please reach out to us at [email protected]: mailto:[email protected]. Thanks for your patience while we worked through this. Affected components Settings (Operational)
- monitoring Sep 02, 2026, 07:28 AM UTC
Status: Monitoring We’ve deployed a fix, and the billing page is now loading again. We’ll continue monitoring things for a little longer to ensure everything remains stable before resolving this incident. If you’re still experiencing any issues, please reach out to us at [email protected]: mailto:[email protected]. Thanks for your patience while we worked through this. Affected components Settings (Operational)
- resolved Sep 02, 2026, 07:57 AM UTC
Status: Resolved This issue has been fully resolved, and the billing page is loading as expected. Thanks for your patience while we worked to get this fixed. If you’re still experiencing any issues, please reach out to us at [email protected]: mailto:[email protected]. Affected components Settings (Operational)