Buddy experienced a minor incident on October 11, 2023 affecting EU Datacenter (Website), lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
EU Datacenter (Website)
Update timeline
- investigating Oct 11, 2023, 08:33 PM UTC
We are currently investigating this issue.
- resolved Oct 11, 2023, 08:54 PM UTC
The issue has been resolved. More details: Our alerting systems detected an increase in the time of API responses. During the incident, some customers experienced delays/timeouts in the application. The root cause was network issues on one of our internal API servers. We have replaced it with a new one. We have taken internal actions to prevent a recurrence in the future.