Bucket.io experienced a minor incident on March 7, 2020 affecting Application and API and 1 more component, lasting 5d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 06, 2020, 01:42 PM UTC
We are experiencing issues with our upstream service provider (AWS) again, which is causing slow load times. We sincerely apologize for the inconvenience this may be causing our customers and assure you we are doing everything we can to rectify the situation as soon as possible. We will continue to post developments here while we work with AWS towards a resolution.
- monitoring Mar 06, 2020, 03:17 PM UTC
After further investigation with our partners a number of adjustments have been made to our configuration which have improved performance. We continue to monitor the situation closely.
- monitoring Mar 07, 2020, 01:53 PM UTC
We have isolated the issue degrading performance and all systems are functioning at this time. We continue to monitor the situation closely.
- monitoring Mar 07, 2020, 09:40 PM UTC
All systems continue to operate within normal parameters and we continue to monitor the situation.
- monitoring Mar 10, 2020, 09:10 PM UTC
We are making progress with our partners. All systems continue to operate within normal parameters and we continue to monitor the situation.
- resolved Mar 13, 2020, 02:50 PM UTC
This incident is now closed.