Bucket.io experienced a notice incident on February 21, 2019 affecting API and Surveys & Funnels, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Feb 21, 2019, 02:01 PM UTC
We experienced connectivity problems with our database as a result of an issue with Amazon Web Services, which unfortunately put us at the mercy of their assistance. Some customers may have been affected, as some features were intermittent while we worked through each account to fix the problem. Our team reached a resolution late on 2/20, and are continuing to monitor things right now to ensure that additional issues do not arise. We are also working on new test cases that will help us avoid this problem with future deployments. If you are still experiencing any issues, please clear your cache and cookies. If issues persist, please reach out to [email protected], and we would be happy to assist you. We apologize for any inconvenience this created, and appreciate your patience and understanding!