Bucket.io experienced a notice incident on April 11, 2019, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 11, 2019, 09:40 PM UTC
Due to an issue with Salesforce Desk, we are not currently receiving help desk tickets sent to [email protected]. This outage began around 2PM CST today, and we are keeping a close eye on updates from them. We will post an update here when this issue is resolved, and we are receiving tickets again. Thank you!
- resolved Apr 12, 2019, 12:10 AM UTC
Update - The issue with Salesforce Desk has been resolved, and we are again receiving support tickets submitted via [email protected]. If you submitted a ticket during this outage, and do not hear back from us within 24 hours, please re-submit it so that we can assist you. Thank you!