Sessions using Contexts experienced connection failures

Update timeline

1. resolved Mar 17, 2026, 12:13 AM UTC

   Status: Resolved A browser service deployment introduced a compatibility issue that caused sessions using Contexts (persistent browser profiles) to fail on navigation. Affected sessions experienced connection timeouts, 503 errors, and inability to load pages. • Affected users: A small percentage of customers, specifically those who created sessions with a contextId during the impact window • Impact window: ~17 hours, from approximately 5:13 PM PT on March 16 through 8:03 AM PT on March 17, 2026 • Resolution: The browser service deployment was rolled back and full recovery was confirmed. Sessions created after the rollback operated normally. • Customer action: Customers whose Contexts were created or updated during the impact window may have experienced corruption. Affected Contexts should be deleted and recreated. Contexts created before or after the impact window were not affected. Affected components Director (Operational) Stagehand API (Operational) Dashboard (Operational) API (Operational) Connect (Operational)