Broadvoice experienced a minor incident on September 30, 2021, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 30, 2021, 05:33 AM UTC
Beginning at 9:30 AM PT Broadvoice network systems alerted of intermittent call processing issues across our platforms. Broadvoice engineers have isolated the incident to a reported issue from one of our upstream carriers. The upstream carrier has confirmed they are experiencing intermittent issues processing calls across their network and are actively working to resolve the issue. As of 6:00PM PT, the upstream carrier has confirmed they are currently observing expected network behavior within their network and have indicated the incident is resolved. Broadvoice engineers have confirmed that call processing has returned to normal. We will continue to monitor and provide additional updates should the upstream carrier issue reoccur.