Broadvoice experienced a notice incident on September 30, 2021 affecting Call Processing and Call Processing and 1 more component, lasting 4d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 30, 2021, 04:02 PM UTC
Broadvoice engineers continue to monitor and work closely with our upstream carrier. As of 6:30 AM PT, the upstream carrier continues to confirm they are currently observing expected network behavior within their network and have indicated the incident is resolved. Broadvoice engineers continue to confirm that call processing has returned to normal. Due to the nature of the upstream carriers issue, Broadvoice will continue to monitor and provide additional updates should the upstream carrier issue reoccur.
- monitoring Sep 30, 2021, 07:28 PM UTC
Our upstream carrier continues to confirm they are observing expected network behavior and stability within their network. Broadvoice engineers and our upstream carrier will continue to monitor.
- monitoring Oct 01, 2021, 04:06 PM UTC
Our upstream carrier continues to confirm they are observing expected network behavior and stability within their network. Broadvoice engineers and our upstream carrier will continue to monitor.
- resolved Oct 05, 2021, 02:57 AM UTC
This incident has been resolved.