Broadvoice experienced a major incident on March 22, 2022 affecting Call Processing, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Call Processing
Update timeline
- investigating Mar 22, 2022, 02:06 PM UTC
We are investigating reports of inbound and outbound call processing issues on the B-hive platform.
- identified Mar 22, 2022, 02:39 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 22, 2022, 02:59 PM UTC
Issue has been identified and a fix is being provided. ETR 1 Hour.
- identified Mar 22, 2022, 03:00 PM UTC
Issue identified and a fix is being worked on. Estimated time for service recovery: 1 Hour.
- identified Mar 22, 2022, 03:08 PM UTC
We are implementing a fix now and will begin monitoring to confirm calls are processing successfully.
- monitoring Mar 22, 2022, 03:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 22, 2022, 05:19 PM UTC
This incident has been resolved.