Broadvoice experienced a major incident on May 27, 2022 affecting Call Processing and Call Processing and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2022, 06:10 PM UTC
Beginning at 10:45 AM PT Broadvoice network systems alerted of intermittent call processing issues across our platforms. Broadvoice engineers are actively working to isolate and resolve the issue. We will provide another update via our Network Status page at 11:45 AM PT.
- monitoring May 27, 2022, 06:37 PM UTC
As of 11:05 AM PT, Broadvoice Engineers have confirmed that call processing has returned to normal and they are observing expected network behavior. We will continue to monitor and provide additional updates via our Network Status page.
- monitoring May 27, 2022, 06:50 PM UTC
We are continuing to monitor for any further issues.
- resolved May 27, 2022, 07:45 PM UTC
Following ongoing monitoring, we can confirm that the issue has been resolved and all systems are 100% operational. We thank you for your patience and apologize for any inconvenience.