Broadvoice experienced a minor incident on June 8, 2022 affecting Portal and Voicemail, lasting 23h 11m. The incident has been resolved; the full update timeline is below.
Affected components
PortalVoicemail
Update timeline
- identified Jun 08, 2022, 04:39 PM UTC
Some customers might have problems accessing older Voicemail records. The team has already identified the root cause and his actively restoring service. We will have an update when we expect it to fully return to normal in approximately 1 hour.
- identified Jun 08, 2022, 06:04 PM UTC
Voice mails over the past 3 months should now display in the portal. We are still working towards providing an ETA for older voice mails.
- resolved Jun 09, 2022, 03:50 PM UTC
This incident has been resolved.