Broadvoice incident

Difficulty in loading Contact Center Analytic

Minor Resolved View vendor source →

Broadvoice experienced a minor incident on October 10, 2022 affecting Contact Center, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2022, 06:33 PM UTC
Resolved
Oct 10, 2022, 07:57 PM UTC
Duration
1h 23m
Detected by Pingoru
Oct 10, 2022, 06:33 PM UTC

Affected components

Contact Center

Update timeline

  1. identified Oct 10, 2022, 06:33 PM UTC

    We are experiencing a problem with Contact Center Analytics, the root cause has been identified and the team is working diligently to restore service. No data will be lost as the underlying systems are all working correctly. The expected resolution time is from 2 to 6 hours

  2. resolved Oct 10, 2022, 07:57 PM UTC

    This incident has been resolved.