Broadvoice experienced a critical incident on December 26, 2022 affecting Call Processing and Call Quality and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Call ProcessingCall QualityCall RecordingCommunicatorContact CenterDevice ProvisioningDevice RegistrationMobile iPhone & Android AppNotificationsPortal
Update timeline
- investigating Dec 26, 2022, 05:15 PM UTC
We are currently experiencing a service outage across our Bhive platform. The team has identified the root cause and is working to restore service as soon as possible. We estimate that we will be able to fully recover all services within the next hour, and will keep all customers updated if this forecast changes. We apologize for the inconvenience and will work diligently to minimize impacts to all our customers.
- monitoring Dec 26, 2022, 05:25 PM UTC
We solved the issue and we are now actively monitoring the stability of the platform
- resolved Dec 26, 2022, 07:29 PM UTC
This incident has been resolved.