Broadvoice incident
Unavailability of services in BHive since 11:44PST
Broadvoice experienced a critical incident on January 18, 2023 affecting Call Processing and Website, lasting 1h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 18, 2023, 08:05 PM UTC
We are experiencing a full platform outage that started at 11:44 PST and the team is now investigating the network and platform components that are affected The estimated time for resolution is 1h
- investigating Jan 18, 2023, 08:06 PM UTC
The team has identified the root cause and is now working to solve the incident
- monitoring Jan 18, 2023, 08:26 PM UTC
We have identified and fixed the root cause, services are fully online, we are now actively monitoring the situation
- resolved Jan 18, 2023, 09:30 PM UTC
The issue was fully identified and resolved. We will now follow-up with a full root cause analysis, implementing the necessary measures to safeguard against future incidents. We will provide a RFI document to all customers who solicit via our Tech Support teams.