Broadvoice incident

SIP Trunk Registration Failures

Major Resolved View vendor source →

Broadvoice experienced a major incident on July 27, 2023 affecting Device Registration, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2023, 03:24 PM UTC
Resolved
Jul 27, 2023, 04:31 PM UTC
Duration
1h 7m
Detected by Pingoru
Jul 27, 2023, 03:24 PM UTC

Affected components

Device Registration

Update timeline

  1. investigating Jul 27, 2023, 03:24 PM UTC

    We are investigating customer reports of trunks failing to register

  2. monitoring Jul 27, 2023, 03:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 27, 2023, 04:31 PM UTC

    This incident has been resolved.